Shipping Policy

Last Updated:​ [10/01/2025]

1. Purpose & Scope​

This policy covers all orders shipped from my studio, including handmade goods, returns, and exchanges. I prioritize safe packaging, timely delivery, and transparent communication.

2. Shipping Carriers​

• U.S. Orders: USPS Priority Mail, UPS Ground, or FedEx Home Delivery

• International Orders: DHL Express or USPS International (selected for reliability)

• Special Handling: Fragile/valuable items ship with extra padding + signature confirmation

3. Processing Time​

• Ready-to-Ship Items: Dispatched within 1–3 business days​ (Mon-Fri)

• Custom/Made-to-Order Pieces: Requires 7–21 days​ crafting time before shipping (noted at checkout)

• Holiday Periods: Allow +3 business days processing

4. Shipping Timeframes​

Delays may occur due to customs, weather, or carrier issues

5. Shipping Fees​

• Continental U.S.:

  • FREE shipping on orders over $100​

  • Flat rate **$7.95**​ for orders under $100

• International: Calculated at checkout (varies by weight/destination)

• Note: You’re responsible for customs fees/taxes​ on international orders

6. Return Shipping Responsibilities​

• My Error​ (damaged/incorrect item): I cover return shipping + replacement

• Change of Mind: You pay return shipping to my CA address

• Undeliverable Packages: Reshipment fees deducted from refunds

7. Risk & Ownership​

Responsibility transfers to you when the carrier scans the package.

8. Prohibited Items​

I comply with carrier restrictions (no hazardous materials, liquids, etc.).

9. Force Majeure​

Not liable for delays from natural disasters, pandemics, strikes, or customs holds.

10. Policy Updates​

Changes will be posted here and take effect immediately.

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Contact Me for Shipping Questions:

📧 support@artisanoak.store

📞 +1 (219) 338-5580

📍 6255 Fulton Ave Apt 1, Van Nuys, CA 91401