Returns & Exchanges

Last Updated:​ [10/01/2025]

ArtisanOak.store Refund Policy

I want you to love every handmade piece from my collection. This policy outlines my return guidelines.

1. Return Eligibility

You may request a return if:

• The item is unused and in its original packaging​

• Your request is submitted within 30 days of delivery​

• The product arrives defective, damaged, or incorrect​

Non-Returnable Items:​

• Custom/made-to-order pieces

• Final sale or clearance items

• Products altered after delivery

2. Refund Process

1. Contact me first at support@artisanoak.store​

2. Once I approve your return:

   • Ship the item to my Van Nuys studio address (provided upon approval)

   • Refunds are issued to your original payment method within 10 business days​ of receiving the return

   • Processing times vary by your bank/payment provider

3. Non-Refundable Situations

I cannot accept returns for:

• Items returned after 30 days

• Damage from misuse or improper care

• Natural variations in handmade materials (wood grain, textile dye variations, etc.)

• Original shipping fees (unless I made an error)

4. How to Initiate a Return

Email me at support@artisanoak.store​ with:

• Your order number​

• Photos​ of the item (required for damage/defect claims)

• A brief explanation​ of the issue

I’ll respond within 2 business days with next steps.

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Contact Me:​

📧 support@artisanoak.store | 📞 +1 (219) 338-5580

📍 6255 Fulton Ave Apt 1, Van Nuys, CA 91401